--- title: "Terms & Conditions | AlarmCCTV" description: "Terms and conditions governing the supply of AlarmCCTV's installation, monitoring and aftercare services." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "LocalBusiness", "@id": "https://alarmcctv.co.uk/#business", "name": "AlarmCCTV", "image": "https://alarmcctv.co.uk/og-cover.jpg", "url": "https://alarmcctv.co.uk/", "telephone": [ "+447700137868", "+441457321102", "+447984637031" ], "email": "info@alarmcctv.co.uk", "foundingDate": "1985", "founder": { "@id": "https://alarmcctv.co.uk/#lyndon-gray" }, "address": { "@type": "PostalAddress", "streetAddress": "Unit 2, Sheffield Rd", "addressLocality": "Glossop", "postalCode": "SK13 7PU", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 53.443048, "longitude": -1.928448 }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "00:00", "closes": "23:59" } ], "areaServed": [ "Manchester", "Stockport", "Glossop", "Tameside", "High Peak", "Cheshire", "Lancashire", "Salford", "North West England" ], "sameAs": [ "https://www.facebook.com/alarmcctv.co.uk/", "https://www.instagram.com/alarmcctv.co.uk/", "https://x.com/AlarmCCTVuk", "https://www.youtube.com/channel/UCNiaHvLK96OuHpGz4ZKUXCg", "https://www.mybuilder.com/profile/lyndongray" ] }, { "@context": "https://schema.org", "@type": "Person", "@id": "https://alarmcctv.co.uk/#lyndon-gray", "name": "Lyndon Gray", "jobTitle": "Founder & Lead Security Engineer", "worksFor": { "@id": "https://alarmcctv.co.uk/#business" }, "description": "Founded AlarmCCTV in 1985 from a single van and a workshop in Glossop. Forty years on, he still quotes, installs and maintains systems personally across the North West.", "knowsAbout": [ "Intruder alarm installation", "CCTV installation", "Texecom alarm systems", "Hikvision CCTV", "Access control" ] }, { "@context": "https://schema.org", "@type": "Organization", "@id": "https://alarmcctv.co.uk/#organization", "name": "AlarmCCTV", "legalName": "AlarmCCTV", "url": "https://alarmcctv.co.uk/", "logo": "https://alarmcctv.co.uk/favicon.png", "foundingDate": "1985", "founder": { "@id": "https://alarmcctv.co.uk/#lyndon-gray" }, "contactPoint": [ { "@type": "ContactPoint", "telephone": "+447700137868", "contactType": "customer service", "areaServed": "GB", "availableLanguage": "English" }, { "@type": "ContactPoint", "telephone": "+441457321102", "contactType": "customer service", "areaServed": "GB", "availableLanguage": "English" }, { "@type": "ContactPoint", "telephone": "+447984637031", "contactType": "customer service", "areaServed": "GB", "availableLanguage": "English" } ], "sameAs": [ "https://www.facebook.com/alarmcctv.co.uk/", "https://www.instagram.com/alarmcctv.co.uk/", "https://x.com/AlarmCCTVuk", "https://www.youtube.com/channel/UCNiaHvLK96OuHpGz4ZKUXCg", "https://www.mybuilder.com/profile/lyndongray" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://alarmcctv.co.uk/#website", "name": "AlarmCCTV", "url": "https://alarmcctv.co.uk/", "publisher": { "@id": "https://alarmcctv.co.uk/#organization" }, "inLanguage": "en-GB" } ] --- [info@alarmcctv.co.uk](mailto:info@alarmcctv.co.uk) [+44 7700 137868](tel:+447700137868)[01457 321102](tel:+441457321102)[07984 637031](tel:+447984637031) Mon–Fri 8–18 · Sat 9–16 · 24/7 Emergency [![AlarmCCTV Alarm & CCTV installation across Manchester and the North West](/assets/logo-ByItdswl.png)](/) [Home](/)[About](/about) Services Service Areas [Our Work](/our-work)[Reviews](/reviews)[Specials](/specials)[Contact](/contact) [+44 7700 137868](tel:+447700137868)[Get Free Quote](/contact) [ Limited time deal for full alarm and/or CCTV system fittings: free wireless doorbell with mobile connection and no subscription fees (worth £125 fitted) Limited time deal for full alarm and/or CCTV system fittings: free wireless doorbell with mobile connection and no subscription fees (worth £125 fitted) Limited time deal for full alarm and/or CCTV system fittings: free wireless doorbell with mobile connection and no subscription fees (worth £125 fitted) Limited time deal for full alarm and/or CCTV system fittings: free wireless doorbell with mobile connection and no subscription fees (worth £125 fitted) ](/specials)[ ![Texecom Guardian shield and pin logo](/__l5e/assets-v1/671506d7-a1cf-45dc-b4c7-95dd39c923a8/texecom-guardian-logo.png)New · Texecom Guardian — request a local security guard visit on demand from just £9.50/month (fair usage add-on for SmartCom App customers) — security guard visits from £9.50/mo ](/specials#texecom-guardian) [Home](/)/ Terms & Conditions Legal # Terms & Conditions. The terms governing the supply of AlarmCCTV's quotation, installation, monitoring and aftercare services. [Get My Free Quote](/contact) [Call +44 7700 137868](tel:+447700137868) Last updated: January 2026 ## 1\. About these terms These terms apply to all quotations, installations, monitoring services, service visits and aftercare provided by AlarmCCTV ("we", "us", "our") of Unit 2, Sheffield Road, Glossop SK13 7PU. By accepting a quotation you agree to these terms. ## 2\. Quotations Quotations are provided free of charge after an on-site survey and are valid for 30 days from issue. All quoted prices are fixed and inclusive of equipment, cabling, installation, commissioning, certification and a single handover session. No mid-job extras are added without your prior written agreement. ## 3\. Deposits and payment For new installations exceeding £1,000 in value we may request a deposit of up to 25% to secure equipment. The balance is payable on completion of the install and acceptance of handover. Service-visit and repair work is invoiced on completion. Payment terms are 7 days from invoice date unless agreed otherwise in writing. ## 4\. Installation We will install the system to the specification set out in your quotation, in accordance with the manufacturer's guidelines and the relevant UK standards (typically EN 50131 for intruder alarms). You are responsible for ensuring safe access to the property on the agreed install date. ## 5\. Workmanship guarantee We provide a 5-year workmanship guarantee on every install, covering cabling, fixings, commissioning and labour. Equipment is covered by the manufacturer's standard warranty (typically 2–5 years for Texecom and HIKVISION products). Damage caused by tampering, third-party modification, lightning, flood, building works or wilful misuse is excluded. ## 6\. Service and aftercare Annual service contracts are available and recommended for monitored systems and any system requiring insurance certification. Service contracts include scheduled engineer visits, sensor walk-tests, battery checks, lens cleaning and firmware updates. Emergency callouts outside of a service contract are charged at our standard rate. ## 7\. Monitored services Where you have engaged monitored alarm services, signalling is routed through a UK-based Alarm Receiving Centre (ARC). Monitoring is subject to a separate annual fee and is conditional on continuous broadband or 4G availability at the property. ## 8\. Cancellation You may cancel a quotation at any time before installation begins at no charge. Once equipment has been ordered specifically for your install, a cancellation fee equal to the equipment cost may apply. Statutory consumer cancellation rights under the Consumer Contracts Regulations 2013 apply where relevant. ## 9\. Liability We carry public liability insurance and professional indemnity cover. Our liability for any single claim is limited to the value of the contract or our insurance cover, whichever is lower. Nothing in these terms limits liability for death, personal injury or fraud. ## 10\. Insurance and certification We supply full installation and commissioning paperwork on handover. It is your responsibility to share this documentation with your insurer and to maintain any service contract or grading requirement specified by your insurer. ## 11\. Data protection Your personal data is handled in accordance with our Privacy Policy and UK GDPR. CCTV footage and access-control data captured by your system remain your property at all times. ## 12\. Governing law These terms are governed by the laws of England and Wales and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. ## 13\. Contact AlarmCCTV Unit 2, Sheffield Rd Glossop SK13 7PU [+44 7700 137868](tel:+447700137868) [info@alarmcctv.co.uk](mailto:info@alarmcctv.co.uk) ![AlarmCCTV family-run alarm and CCTV installer, Glossop](/assets/logo-ByItdswl.png) Family-run alarm and CCTV installer covering the North West for over 40 years. Authorised installer of Texecom and Hikvision equipment. [](https://www.facebook.com/alarmcctv.co.uk/)[](https://www.instagram.com/alarmcctv.co.uk/)[](https://x.com/AlarmCCTVuk)[](https://www.youtube.com/channel/UCNiaHvLK96OuHpGz4ZKUXCg)[](https://www.mybuilder.com/profile/lyndongray)[](https://www.bark.com/) ### Services - [Alarm Installation](/services/alarm-installation) - [CCTV Installation](/services/cctv-installation) - [Alarm Service & Repair](/services/alarm-service-repair) - [Wireless Alarms](/services/wireless-alarms) - [Access Control](/services/access-control) - [Audio Verification Monitoring](/services/remote-monitoring) ### Areas - [Manchester](/service-areas/manchester) - [Stockport](/service-areas/stockport) - [Glossop](/service-areas/glossop) - [Tameside](/service-areas/tameside) - [High Peak](/service-areas/high-peak) - [Cheshire](/service-areas/cheshire) ### Get In Touch - [+44 7700 137868](tel:+447700137868)[01457 321102](tel:+441457321102)[07984 637031](tel:+447984637031) - [info@alarmcctv.co.uk](mailto:info@alarmcctv.co.uk) - Unit 2, Sheffield Rd, Glossop SK13 7PU - Open 24 hours, 7 days Texecom Authorised · Hikvision Authorised · 40+ Years Experience · Fully Insured © 2026 AlarmCCTV. All rights reserved. Family-run security installer · Glossop, North West [Call Now](tel:+447700137868)[Get Free Quote](/contact)